CUSTOMER SERVICE MENU

ONLINE FORMS :                                                                
    - ONLINE ORDER FORM
         Use this form if you know
         the SKU #'s of the products
         you wish to order.
    - ONLINE RMA REQUEST FORM
         Use this form if you wish
         to request a "Return
         Merchandise Authorization"
         number.
    - USER ID and PASSWORD
         Click here to request a
         USER ID and PASSWORD
         to our restricted Reseller Site.

DOWNLOADABLE FORMS:
    - DEALER APPLICATION FORM
          Download this "pdf" style
          Dealer / Credit Application
          Form to become an Authorised
          SURIA Reseller.
    - CREDIT CARD APPLICATION FORM
           Download this "pdf" style
           Credit Card Application Form
           if you wish to pay by Credit Card.
    - RMA REQUEST FORM
           Download this "pdf" style 
           RMA Request Form if you wish
           to request an RMA. 
*** PLEASE COMPLETE AND FAX BACK***
SERVICE AND SUPPORT

Welcome to the Service and Support section of the SURIA website. The Service and Support departments are divided into two seperate entities. We will explain these two departments below so as to help you in decide which department to contact.

SERVICE                                                                                                            
    The Service department of SURIA handle all customer related
    issues such as: -
        - Customer Liason,
        - Facilitate in putting you in touch with the correct
          Department or Person to best assist with your 
          requirements,
        - Facilitate in providing you with a USER ID and
          PASSWORD to the restricted "Reseller Site",

    Please search our website for your needs and if you cannot find
    what you are looking for you can contact Customer Services via
    one of the following: -

                    email : customer_service@suria.com

                    Tel:      (909) 468-1020
                    Fax:     (909) 468-0320

               or  Mail:    Customer Service
                               PO Box 14083
                               Irvine, CA 92623
                               United States of America

SUPPORT
     The Support department of SURIA handles all Technical 
     Support such as: -
         - Pre-Sales technical support,
         - Post-Sales technical support, such as: -
              - Installation,
              - Configuration,
              - Trouble Shooting, etc.

    Please search our website for your needs and if you cannot find
    what you are looking for you can contact Customer Support via
    one of the following: -

                    email : techsupport@suria.com

                    Tel:      (909) 468-1020
                    Fax:     (909) 468-0320

               or  Mail:    Customer Support
                               PO Box 14083
                               Irvine, CA 92623
                               United States of America
IMPORTANT HINTS

FAXED APPLICATIONS

Please check to make sure all pertinent data is completed before you fax any application. Incomplete forms will cause a delay inprocessing. Please give 10 to 14 days for the processing of Dealer / Credit Application Forms.

For RMA Forms it is IMPORTANT to complete and submit a copy of the purchase invoice. If this is not included processing can take up to 10 days.

ONLINE APPLICATIONS

Recommended, and the fasted response time if all information is complete. Usually 24 hours.