Telephony - VOIP, Hosted, On-premise, SIP

Discover the Advantages of a Software Based VoIP IP PBX


3cx Phone device and Soft Extention3CX Phone System for Windows is a software-based IP PBX that replaces a proprietary hardware PBX / PABX. 3CX’s IP PBX has been developed specifically for Microsoft Windows and is based on the SIP standard, making it easier to manage and allowing you to use any SIP phone (software or hardware).

A software-based IP PBX / PABX offers many benefits:

  • Easier to install & manage via web-based configuration interface
  • Far less expensive to purchase and expand than a hardware-based PBX / PABX
  • Improve productivity with presence, desktop based call control and extension management
  • No need for separate phone wiring – phones use computer network, easy hot desking!
  • Deliver mobility by allowing employees to work from home using a remote extension
  • Choose between popular IP hardware phones or softphones – no vendor lock in
  • Receive & make calls via the standard PSTN using VoIP Gateways or cards
  • Save on monthly call costs using SIP trunks, VoIP providers or Skype Connect!

 

Unparalleled Mobility with Android and iOS Clients

With 3CX Phone System you can use your Android phone or iPhone to answer or make office calls from anywhere with WiFI or 3G. Answer customer calls via the office phone extension and transfer to colleagues without asking customers to call another number. Make internal calls easily by dialing colleagues extension numbers. 3CX will slash your companies mobile phone costs and increase productivity.

Native iOS Client

Native iOS Client

3CX features a native iOS client – one of the most highly rated in the Apple Store, that is continuously updated and tested against the newest Apple iPhones and OS versions. An optional tunnel allows you to resolve any network or provider issues if present.

Native iOS Client

Android Client

3CX developed one of the first Android VoIP clients and continuously updates its mature Android VoIP Client technology for the benefit of 3CX users. Inbuilt tunnel overcomes any network or provider issues and makes connection from within or out of the office seamless.

Native iOS Client

See Status of Colleagues and Transfer or Forward Calls

View your colleagues presence right from your smartphone and avoid voicemail tag. Benefit from a single call history for all your calls, whether from your mobile or deskphone.

Create conferences with a couple of clicks with 3CX Android and iOS clients

Easy Conference Setup

Setting up conference calls with 3CX on your Android or iPhone is a breeze. Set up conference calls between colleagues and external callers with just a few screen taps. Whilst on a call, you can elevate that call to a conference and add other callers from your phonebook, company phonebook or extensions.

Features at a glance

  • Make and receive calls from anywhere
  • Use your work number rather your personal mobile number
  • Make free inter-office calls from wherever you are
  • Easily configurable remotely via Email, no hassle setup
  • Manage your own Forwarding Rules
  • Integrated chat, message other 3CX users for free
  • Transfer and hold calls
  • Change your status to Available, Away or Out of Office
  • Ability to see presence of colleagues
  • View call history
  • Company/personal phone book with integrated search
  • Easily setup conference calls
  • Manage voicemail

3CX Phone System Delivers Unified Communications – Easily and Efficiently

3CX’s innovative technology delivers seamless Unified Communications features – without hype and complications! 3CX provides users with a complete suite of Unified Communications features to satisfy their every need from seeing the presence of their colleagues, to instant messaging and web conferencing, making 3CX the ideal solution!

See Presence of Colleagues – From Anywhere

A big Unified Communications feature in 3CX Phone System is presence. View presence of colleagues from anywhere – and eliminate expensive telephone bills or unnecessary call transfers that might annoy customers. Presence information is available in all 3CX clients - Windows, Mac, Android and iOS and from anywhere, be it in the office or out of the office. See the presence information of colleagues located in other offices around the world too (requires the Pro edition).

Deliver Faxes & Voicemail to Inbox

3CX will record voice mails and forward them to the users’ inbox, allowing them to listen to voicemail without having to call in. LIkewise, faxes are received and forwarded to the user as PDF files. Unified Messaging is achieved out of the box with 3CX without the need for additional software or configuration!

3CX includes Instant Messaging

Instant Messaging

3CX includes a full text messaging functionality. Allow employees to communicate together via text chat, without the need to rely on third party internet messaging systems that can be difficult to manage and cause productivity issues. 3CX users can send and receive text messages via the 3CX Windows, Mac, iPhone and Android clients!

One Number – Use Your Office Extension Anywhere

3CX clients for all popular platforms allow you to make calls from anywhere and with any device, delivering the one number concept. Now customers can reach you wherever you are on your office phone number, based on rule sets that you can configure, and you do not have to give out your mobile number any longer.

Integrate Communications with CRM

Unify your phone communications with CRM. With 3CX, inbound and outbound calls and call duration are journaled automatically in your CRM system. Generate insightful reports on customer and agent activity without the need for manual call logging.

Get a Customer Name Rather than a Number

Link 3CX to your customer database and have caller IDs automatically resolved to a customer name. Agents will save time identifying the customer, improving productivity whilst reducing wait time for the customer. Import customer names to the 3CX Phonebook or alternatively link 3CX to your customer database in Microsoft Exchange, LDAP or SQL (requires Pro edition).

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